Do you know the water you swim in? What characterizes the culture of your organization?

Below is a short survey. You can write down your answers, or simply use you cell phone. If you are going to use you cell place it in front of you. Each time you answer "A" move the phone one cell phone width to the left. Each time you answer "B" move the cell phone one spot to the right.

Reflect on your answer to each question. What are the consequences to your organization and your customer?


If you ask everyone on your team, department, and/or division - "What is our Purpose, Why do we exist?"; which kind of answer below would you get

A.  The answers would vary
      from person to person and
      may not have any similarity        
 B.  Everyone would have a similar response

If you ask everyone on your team, department, and/or division - "Who is the Customer of the work YOU do?"; which kind of answer below would you get

A.  The answers would vary
     and might include responses like;
     my manager, the next process,
     the people that buy our product

 B.  Everyone would say - The external customer
      that uses our product or service
If you ask everyone on your team, department, and/or division - "What Outcome(s) does YOUR Customer receive from the work YOU do?"; which kind of answer below would you get
 A.  The answers would vary
      from person to person and
      may not have any similarity        		 B. Everyone would describe the customer       
     outcome(s) they help deliver

If you ask everyone on your team, department, and/or division - "What are the metrics/measures that describe customer performance?"; which kind of answer below would you get
 A.  The answers would vary
      from person to person and
      may not have any similarity         		 B.  Everyone would describe the same metrics
      or measures to determine customer      
      outcome(s) performance

If you ask everyone on your team, department, and/or division - "What are our goals?"; which kind of answer below would you get
 A.  The answers would vary
      from person to person and
      may not have any similarity        
 B.  Everyone would describe the same goals  
      as a change in customer outcome(s)
      performance, shareholder performance
      and associate performance that they deliver

If you ask everyone on your team, department, and/or division - "How do we approach and resolve problems?"; which kind of answer below would you get
A.  The answers would vary
      from person to person and
      may not have any similarity -
      Some might say trial and error,
      DMAIC, or 8 step, etc                      
B.  Everyone would describe the same macro           
      problem solving methodology

If you ask everyone on your team, department, and/or division - "Do leaders demonstrate similar behaviors and utilize philosophies and methodologies?"; which kind of answer below would you get
 A.  The answers would vary
      from person to person - some
      might even say they need a
      playbook that describes how to
      be successful for EACH leader        
 B.  Everyone would say that leaders act in  similar  
      ways when they go to Gemba, review problems,
      etc.

If you ask everyone on your team, department, and/or division - "How is your process performing right now?"; which kind of answer below would you get
 A.  A general response such as
      not bad, we are doing well,
      good day so far, etc.               
 B.  Everyone would describe the difference     
      in what should be happening or is planned
      to happen vs. what is actually happening


Congratulations on finishing the survey:

If you have more "A"s, or moved the phone more to the left, then you have more of the characteristics of a Multi System / Multi Voice organization.                  

 Now the work starts!

 If you have more "B"s, or move the phone more to the right, then you have more of the characteristics of a One System / One Voice organization.

Now you can move forward with operational excellence!

                        
 

Contact us if you want to learn more

                                        Multi System Multi Voice                                                          Single System Single Voice